Alldomestic packages under 10 lbs will be sent via the United States Postal Service (USPS) Mail service. Tracking information will be sent to the order e-mail address once the package has shipped. *Express service available upon request. Additional fees may apply.*
Domestic packages over 10 lbs will be shipped via UPS Ground. The customer will receive their tracking information the day the product ships to the email provided. *Express service available upon request. Additional fees may apply.*
When shipping internationally or outside the continental United States, tariffs, custom fees, brokerage fees, taxes, duties and any other additional fees may apply and these are the responsibility of the customer. *Note for International Customers Only: Oowee Products does NOT recommend standard shipping for international shipping as many additional fees are included.
RETURNS + EXCHANGES
All orders are made to order.
Custom orders will receive an image proof the following business day. Once your image has been approved, there can NOT be any changes to your order. This includes cancellation. There will be no refunds or exchanges on custom products.
“Ready-Made” designs ordered through our website are available for exchanges or refunds.
EXCHANGES: Customer is responsible for return shipping. Include products to be exchanged and the new desired products. Please allow up to two (2) weeks for exchange shipping. *Products must be in new condition.*
RETURNS: Customer is responsible for return shipping. All returns will be charged a 10% restocking fee. *Products must be in new condition.*
Ship returns and exchanges to:
2194 Smokey Park Highway
Candler, NC 28175
For questions about returns or exchanges, please contact us.
ADDITIONAL POLICIES AND FAQS
If you’re purchasing an Oowee Products item as a gift, a personal note can be included at no extra cost. Please email us at [email protected] to inform us of the occasion, shipping address, and exact text for personal message to be included in the package.